Services
Full service, from strategy to security.
THICKRIM is a full-service digital agency in Chicago, working with small and mid-size businesses across the Midwest: auto shops, towing companies, contractors, farms, practices, and realtors. The team that plans your project designs it, builds it, launches it, and keeps it fast, safe, and online. No handoffs, no relay race, no “that's the other vendor's problem.”
What we build
Sites, stores, and the software in between.
If your business runs on it, we design it, build it, and keep it running.
Websites & landing pages
Marketing sites that hold up, and landing pages built for one job: turn a click into a call, a quote, or a sale.
E-commerce
Storefronts on Shopify, WooCommerce, or BigCommerce, or custom checkout when a template can't keep up. Catalog, payments, shipping, subscriptions.
Web apps & portals
Customer portals, dashboards, booking and scheduling, internal tools. The software your business runs on, shaped to how you work.
Implementations & integrations
CRM setup, payments, booking systems, email and SMS, migrations. We wire the tools you already pay for into one system that talks to itself.
Ongoing IT & care
Hosting, email, backups, security, and the queue of small fixes. One retainer, one number to call, no full-time hire.
Branding & identity
Logo, colors, and a look that match the quality of the work, ready for the site, the truck, and the business card.
Automations & AI
Missed-call text-back, auto follow-up, confirmations, and reminders. The busywork runs on software, not memory.
Accessibility & compliance
Sites built to WCAG 2.1 AA, with the structure and care that practices in regulated fields need from day one.
Industries
Built for the businesses we serve.
Small and mid-size operations across the Midwest, each with pages and tools shaped to how that trade actually works.
Towing & recovery
Dispatch-ready sites, service-area pages, and click-to-call built for the job that can't wait.
Auto shops & detailing
Booking, quotes, and galleries that turn local searches into scheduled work.
Construction & trades
Project portfolios, estimate requests, and pages that rank in every town you serve.
Medical & dental
Accessible, compliant sites with online scheduling and the trust signals patients look for.
Legal & professional services
Practice-area pages, intake forms, and a credible presence that wins the first call.
Real estate
Listings, lead capture, and fast pages that agents and buyers actually use.
Farms & agriculture
Storefronts, CSA signups, and direct-to-buyer sales for operations off the beaten path.
Startups & products
Marketing sites, MVPs, and custom software when the thing you need doesn't exist yet.
Configurators
Complicated catalog? Make it point-and-click.
Configure-price-quote flows that turn a hard-to-buy product into an easy yes.
Vehicle & parts
Fitment-aware builders for wheels, parts, and accessories. Year, make, model in; the right part and a price out.
Products
Options, finishes, bundles, add-ons. The customer builds it on screen and the quote writes itself.
Manufacturing
Made-to-order quoting for fabricators: dimensions, materials, and options in, a priced quote out. No spreadsheet in the middle.
From first click to work order
Front of house
The builder your customers see: pick options, watch the product and price update live, then check out or send the quote without leaving the page.
Back of house
The same engine as an internal tool: your team quotes complicated jobs in minutes, and the price comes out the same no matter who keys it in.
Order processing
Every build becomes a real order: deposit or payment, confirmation, invoice, work order. Nothing gets retyped, nothing falls through.
How we work
Every project, six phases.
The same lifecycle whether it's a five-page local site or a full product build.
Strategy
What the business needs, who it serves, and what the site has to do. We scope the goal, the stack, and the budget in plain language before anything gets designed.
Design
Brand, layout, and copy that match the quality of your work, designed for the customer deciding whether to call you.
Development
Built on the right stack for the job: fast, accessible, and easy to update. We write code we're happy to maintain, because we're the ones maintaining it.
Implementation
Launch without drama. Content in, domains and email sorted, redirects mapped, analytics wired. Nothing breaks on day one.
Ongoing maintenance
Updates, backups, monitoring, and the small changes that pile up. Handled month after month. You call, we fix.
Security & optimization
Patching, hardening, and performance work: fast pages, clean Core Web Vitals, and a site that doesn't get hacked while you sleep.
Platforms
Already on one of these? So are we.
Bring the platform your business already runs on, or let us pick the right one with you.
WordPress
Custom themes, performance rescues, plugin cleanups, and rebuilds of sites other shops abandoned. We host and maintain WordPress for clients like Ernie's Towing.
Start a WordPress projectHubSpot
CRM setup, landing pages, lead capture, and the workflows that connect marketing to real quotes and jobs. Your follow-up, automated.
Start a HubSpot projectShopify
Storefronts, themes, and product builds for brands that sell online. E-commerce that looks as good as the drop.
Start a Shopify projectAlso in the toolbox
Sites & CMS
WebflowFramerSquarespace
Fast marketing sites your team can edit themselves, no developer on the critical path.
Commerce
WooCommerceBigCommerceStripe
Carts, checkout, and payments, on whichever rails fit the margin.
CRM & marketing
SalesforceKlaviyoMailchimp
Pipelines, email, and SMS wired into the site. Leads land somewhere; follow-up sends itself.
Cloud & infrastructure
AWSAzureGoogle CloudCloudflare
Migrations, hosting, backups, and monitoring. The infrastructure layer, set up properly and watched.
Workplace & IT
Microsoft 365Google Workspace
Email, calendars, files, and accounts that work on day one for every new hire.
Custom stack
Next.jsSupabaseVercel
What we reach for when the product doesn't exist yet. Garage Bae and WashNear.Me run on it.
Managed IT & care
The IT department you don't have to hire.
One retainer, one number to call. We keep the site, email, and systems fast, safe, and online, month after month.
Hosting & uptime
Fast, monitored hosting with SSL and the lights-on work you never have to think about.
Email & accounts
Microsoft 365 or Google Workspace: mailboxes, calendars, and logins that work on day one.
Security & patching
Updates, hardening, and monitoring so the site doesn't get hacked while you sleep.
Backups & recovery
Automatic backups and a tested way back if something ever breaks.
Fixes & changes
The queue of small edits and requests, handled month after month. You call, we fix.
Reporting
Plain numbers you can read: traffic, calls, quotes, and what's actually working.
Get found
Search is splitting in two. Show up in both.
Google still matters. So does the answer your customer gets from AI.
Local SEO
Maps, reviews, citations, and service pages that rank in the towns you serve. The boring, compounding work that gets the phone ringing.
Technical SEO & content
Site structure, speed, schema, and pages worth ranking. The fundamentals, done properly.
AI search optimization
Structured data, clean content, and answer-ready pages so your business gets cited when customers ask ChatGPT or Google's AI instead of scrolling results.
Analytics & reporting
Plain numbers you can read: calls, quotes, jobs, and where they came from. You'll know what's working.
Start the conversation
Tell us what you're building.
A new site, a store that should sell more, a product that needs to get built, or tech nobody's looking after. Send a note and you'll talk to the people who do the work, not a sales desk. You'll hear back within one business day.
Tell us about itPrefer to talk? (847) 496-0013 · or email contact@thickrim.com